Why is my shipment not being delivered to my address when I already paid my Cash On Delivery fees?

Cash on delivery fee (28 SR) is an extra fee added to the total of your order in which you will have to pay if you do not prefer online payment, it is not a delivery or a shipping fee.

Please note that outside of Riyadh, some of the shipping companies require the customer to receive the shipment from the branch due to the shipping companies’ reasons. They do not deliver until the customer requests them to.